Support Center
Frequently Asked Questions
Find answers about filtration, skin and hair benefits, installation, replacement filters, and our guarantee.
The Product
Why do I need a filtered showerhead?
Your water most likely contains chlorine, heavy metals, hard mineral buildup, and other impurities that strip your skin and hair. Sovae targets these impurities, helping restore balance and allowing your skin and hair to function the way they should. Filtered water creates an environment where your products can work with your water instead of against it.
What skin types benefit most from using Sovae?
Every skin type can benefit from cleaner water, but Sovae is especially helpful for those dealing with premature aging, acne, eczema, psoriasis, sensitivity, or irritation. By reducing chlorine and impurities that disrupt the skin barrier, your skin can stay more balanced, hydrated, and calm over time.
What exactly is happening to my skin and hair with unfiltered water?
When you shower, your skin absorbs water like a sponge. Showering with unfiltered water constantly exposes your skin and hair to the impurities in your water. Which means even with the best products, your beauty routine cannot perform the way it should.
Exposure to unfiltered water can lead to dry and sensitive skin, premature aging, body and facial acne, dandruff, hair loss, and more. Showering with clean water creates an environment where your products work with your water instead of against it.
How is Sovae different from other shower filters?
Sovae uses its PureFlow™ filters, designed to target chlorine, hard minerals, heavy metals, and other impurities in common water that strip your skin and hair every day. It is built to balance performance, pressure, and filtration efficiency, so you are not sacrificing your shower experience for cleaner water.
Why choose Sovae showerheads?
Most shower filters found on websites like Amazon rely on basic, ineffective filtration systems. Their bulky multi-layer filters look effective, but really, they ruin your water pressure without doing much filtering. We designed our showerheads to address both issues. Our showerheads are equipped with our PureFlow™ filter that reduces chlorine, heavy metals, hard minerals, and other impurities that strip your skin and hair every day. It is built to deliver cleaner water without compromising pressure or your overall shower experience.
Skin & Hair
Will this help with acne, eczema, or sensitive skin?
Sovae showerheads can make a significant difference because they target one of the root causes. Chlorine and other impurities can disrupt your skin barrier, leading to dryness, irritation, and flare-ups. By reducing these contaminants, your skin is able to stay balanced, hydrated, and calm.
Can it really improve my hair health or reduce shedding?
Yes. Hard water and chlorine can weaken the hair shaft, dry out your scalp, and contribute to breakage and shedding. By filtering your water, you create a healthier environment for your scalp and hair, which can lead to stronger, softer, and more manageable hair over time.
What type of results should I expect?
Many customers notice softer skin and smoother hair within the first few showers. As your exposure to harsh water decreases, irritation, dryness, and buildup begin to fade. With consistent use, your skin barrier and scalp have the chance to recover and perform the way they should. It creates an environment where your products can start working with your water instead of against it.
Is this worth it if I already use good skincare and hair products?
Yes, and this is where most people see the biggest difference. If your water is working against you, even the best products cannot perform the way they should. Filtering your water removes that interference so your products can finally do their job properly.
Setup & Compatibility
Will the Sovae Showerhead fit my shower?
Sovae is designed to fit standard shower connections, which makes it compatible with the vast majority of homes. If your shower uses a standard fitting, it will work seamlessly.
How does installation work?
Installation takes just a few minutes and requires no tools.
Step 1: Unscrew your current showerhead by turning it counterclockwise.
Step 2: Customize your setup by either keeping your existing configuration or swapping to the included hose and wall bracket.
Step 3: Attach your Sovae showerhead and you are ready to go.
Will I lose water pressure?
No. Sovae is designed to maintain strong, consistent pressure while filtering your water. Most customers are surprised that it feels just as powerful, if not better, than their previous showerhead. It also comes with three spray modes to match your mood.
Do I need to hire a plumber to set this up?
No. Installation is tool-free and takes just a few minutes. It connects directly to your existing shower setup, making it simple for anyone to install.
Filter & Subscription
How long does the filter last?
Our PureFlow™ filters use a high-performance blend of filtration materials to help reduce chlorine and impurities, while maintaining strong water pressure. Most customers join our Filter Club, so they're never without a fresh replacement. When a filter needs changing, your water will no longer run clean and will go back to working against you. Our Filter Club makes it effortless, delivering fresh filters every 90 days.
Do I need a subscription?
No, you can choose a one-time purchase. However, most customers choose the Sovae Filter Club so they never have to think about replacing their filter and always maintain optimal water quality.
How do I manage my subscription?
You can manage your Sovae Filter Club subscription from your customer account. After logging in, you can view your subscription, skip an upcoming order, reschedule, pause, cancel, or update your details.
Manage SubscriptionReturns & Guarantee
What's your return policy?
Our water filtration products are covered by our 60-Day Satisfaction Guarantee. Try it risk-free for 60 days. If it's not right for you, return your device within 60 days of delivery for a full refund minus a small handling fee.
Please note that showerhead accessories such as filters, wall brackets, and shower hoses are final sale unless they arrive damaged.
Still have questions?
Reach out and our team will get back to you within 24 hours.