Legal

Privacy Policy

Last Updated: April 2026

Sovae ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from our website.

1. Personal Information We Collect

When you visit our website, we may collect certain information automatically about your device, including:

Web browser
IP address
Time zone
Cookies and tracking data

We also collect information about how you interact with the website, including:

Pages viewed
Products viewed
Time spent on pages
Referring websites or ads

Information You Provide

When you make a purchase or attempt to make a purchase, we collect:

Name
Billing address
Shipping address
Payment information (processed securely via third-party providers)
Email address
Phone number

2. How We Use Your Information

We use your personal information to:

Process and fulfill your orders
Communicate with you about your order
Provide customer support
Improve our website and customer experience
Detect and prevent fraud

With your consent, we may also use your information to:

Send marketing emails or SMS messages
Show you relevant advertisements

3. Sharing Your Information

We share your information with trusted third parties to help us operate our business, including:

Shopify (our ecommerce platform)
Payment processors
Fulfillment partners and shipping carriers
Analytics providers (such as Google Analytics)
Advertising platforms (such as Meta and Google)

These third parties only use your information to perform services on our behalf.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Improve your browsing experience
Understand how customers use our website
Provide personalized content and advertisements

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

5. Behavioral Advertising

We may use your information to provide targeted advertisements or marketing communications we believe may be relevant to you.

You can opt out of targeted advertising through the following links:

6. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction or deletion of your data
Opt out of marketing communications

To exercise these rights, please contact us:

Email: support@trysovae.com

7. Data Retention

We retain your personal information only as long as necessary to:

Fulfill orders
Comply with legal obligations
Resolve disputes
Enforce our agreements

8. Data Security

We take reasonable precautions and follow industry best practices to protect your personal information. However, no method of transmission over the Internet is 100% secure.

9. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. The updated version will always be posted on this page.