Terms & Conditions

1. Eligibility and Acceptance

By using this website or purchasing from us, you represent and warrant that:

• you are at least the age of majority in your state, province, or territory of residence;
• you have the legal capacity to enter into a binding agreement; and
• you will use this website only in compliance with applicable laws and regulations.

If you are using this website on behalf of a business or other entity, you represent and warrant that you have authority to bind that entity to these Terms & Conditions.

2. Website Use

You agree to use this website only for lawful purposes. You may not use the website:

• for any fraudulent, unlawful, or abusive purpose;
• to violate any applicable law or regulation;
• to interfere with or disrupt the website, servers, or networks connected to the website;
• to transmit any viruses, malware, or harmful code;
• to scrape, copy, reproduce, distribute, republish, sell, or exploit any part of the website or its content without our prior written consent.

We reserve the right to refuse service, terminate accounts, cancel orders, or restrict access to the website at any time, in our sole discretion, for any reason or no reason, including suspected fraud, abuse, or violation of these Terms & Conditions.

3. Product Information and Availability

We make reasonable efforts to display product descriptions, images, colors, specifications, pricing, availability, and other content as accurately as possible. However:

• actual product colors and finishes may vary depending on your screen, device, or monitor settings;
• product packaging may vary from images shown;
• product specifications, availability, and pricing may change without notice;
• we do not warrant that product descriptions or other content on the site are complete, accurate, current, or error-free.

All products are subject to availability. We reserve the right to limit quantities, discontinue products, substitute packaging, or cancel orders at any time.

4. Orders and Acceptance

Your order constitutes an offer to purchase. All orders are subject to our review and acceptance. We may accept, reject, limit, or cancel any order in our sole discretion, including for reasons such as:

• suspected fraud or unauthorized activity;
• pricing or listing errors;
• inventory shortages;
• shipping restrictions;
• billing or payment issues; or
• suspected resale, dealer, or commercial purchasing activity.

If we cancel an order after payment has been processed, we will issue a refund to the original payment method in the amount paid, unless the cancellation resulted from fraud, abuse, or violation of these Terms & Conditions.

We are not responsible for losses arising from order cancellation, inventory limitations, pricing errors, typographical errors, system errors, or delays in fulfillment.

5. Pricing and Payment

All prices displayed on the website are shown in USD. Customers in Canada may see converted pricing at checkout unless otherwise stated. Prices are subject to change without notice.

You agree to provide current, complete, and accurate billing, shipping, and payment information for all purchases. By submitting payment information, you represent and warrant that:

• you are authorized to use the payment method provided; and
• all payment information you submit is truthful and accurate.

We may use third-party payment processors. We do not store full payment card information ourselves. Your payment may be subject to verification, fraud screening, and authorization by your payment provider.

You are responsible for any applicable taxes, duties, customs charges, foreign exchange fees, or other government-imposed charges associated with your purchase, unless otherwise expressly stated on the website.

6. Shipping, Delivery, and Risk of Loss

Please review our Shipping Policy for additional details.

Estimated processing and delivery times are estimates only and are not guaranteed. Delays may occur due to carrier issues, customs processing, weather, operational disruptions, inventory constraints, high order volume, or other circumstances beyond our control.

Title to products and risk of loss pass to you upon delivery of the order to the shipping address provided at checkout, or as otherwise required by applicable law.

You are solely responsible for providing an accurate and complete shipping address. We are not responsible for delays, loss, failed delivery, or extra costs resulting from:

• incorrect or incomplete address information;
• refusal of delivery;
• failure to retrieve the package;
• carrier access issues; or
• customs or import-related delays.

If a package is returned to us due to failed delivery, refusal, or incorrect address information, we may require payment of additional shipping fees before reshipping, or we may deduct shipping and handling costs from any refund to the extent permitted by law and our posted policies.

7. Returns, Refunds, and Subscription Terms

Your purchase is also subject to our Refund Policy and any subscription terms presented at checkout.

We reserve the right to deny returns, refunds, replacements, or credits where we reasonably determine that:

• the policy is being abused;
• the claim is fraudulent;
• the product has been intentionally damaged;
• the return conditions have not been met; or
• the request otherwise falls outside our posted policies.

If you purchase a subscription product, you authorize us or our third-party subscription provider to charge your selected payment method on a recurring basis according to the subscription terms presented at checkout unless and until you cancel in accordance with those terms.

You are responsible for managing your subscription, including updating payment information and canceling prior to renewal if you do not wish to continue.

8. No Medical Advice; Product Claims; Individual Results May Vary

Sovae products and website content are provided for general informational and consumer product purposes only.

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Nothing on this website, including product descriptions, customer testimonials, educational content, blog content, emails, SMS messages, or advertising, should be interpreted as medical advice or as a substitute for advice from a physician, dermatologist, trichologist, or other licensed healthcare professional.

Any statements regarding skin appearance, scalp comfort, hair feel, hair softness, chlorine reduction, impurities, or similar benefits are general product-related statements and do not guarantee that any particular customer will experience a specific result.

Results vary based on many factors, including but not limited to water quality, plumbing conditions, environment, product use, maintenance, individual skin and hair characteristics, and pre-existing conditions.

If you have a medical condition, skin sensitivity, scalp condition, allergy, eczema, psoriasis, acne concern, hair loss concern, or other health-related issue, you should consult a qualified healthcare professional before use.

9. Product Use and Customer Responsibility

You agree to use all products in accordance with any instructions, warnings, maintenance guidance, and replacement recommendations provided by us.

You are responsible for determining whether a product is suitable for your particular shower setup, plumbing configuration, local water conditions, and personal preferences.

We are not responsible for damage, loss, or injury arising from:

• improper installation;
• failure to follow instructions;
• misuse, abuse, neglect, modification, or unauthorized repair;
• use with incompatible plumbing systems or accessories;
• failure to replace filters or components as recommended; or
• use contrary to any warning or applicable law.

10. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE, ALL CONTENT, AND ALL PRODUCTS AND SERVICES PROVIDED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS" BASIS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOVAE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION:

• implied warranties of merchantability;
• fitness for a particular purpose;
• non-infringement;
• accuracy;
• reliability;
• quiet enjoyment; and
• any warranties arising from course of dealing, usage, or trade practice.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT:

• the website will be uninterrupted, secure, or error-free;
• defects will be corrected;
• the website or servers are free of viruses or harmful components;
• the products will meet your expectations;
• the products will be compatible with every shower system or water condition; or
• any particular results will be achieved through use of our products.

Some jurisdictions do not allow limitations on implied warranties, so some of the above disclaimers may not apply to you.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SOVAE AND ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, SUCCESSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, PERSONAL DISTRESS, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE GOODS OR SERVICES, ARISING OUT OF OR RELATING TO:

• your access to or use of the website;
• your inability to access or use the website;
• any product purchased through the website;
• any delay in shipping or delivery;
• any third-party service provider, carrier, payment processor, or platform;
• any error or inaccuracy in content;
• any unauthorized access to or use of your information; or
• any act or omission by us, whether based in contract, tort, strict liability, or otherwise, even if advised of the possibility of such damages.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO ANY PRODUCT OR ORDER SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID BY YOU FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM.

Nothing in these Terms excludes liability that cannot be excluded or limited under applicable law.

12. Indemnification

You agree to defend, indemnify, and hold harmless Sovae and its owners, officers, directors, employees, contractors, agents, affiliates, successors, and service providers from and against any claims, demands, actions, liabilities, damages, judgments, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to:

• your violation of these Terms & Conditions;
• your misuse of the website or products;
• your violation of any law or the rights of a third party; or
• any false, inaccurate, or misleading information you provide to us.

13. Intellectual Property

All content on this website, including without limitation text, graphics, logos, icons, product names, images, videos, designs, layout, branding, and software, is owned by or licensed to Sovae and is protected by applicable intellectual property laws.

You may access and use the website only for your personal, non-commercial use. You may not copy, reproduce, republish, distribute, modify, create derivative works from, transmit, display, or exploit any website content without our prior written permission.

"Sovae," our logos, product names, slogans, and branding elements are our property or used with permission. No license or right is granted to use them without our prior written consent.

14. User Submissions and Reviews

If you submit reviews, testimonials, comments, photos, videos, suggestions, ideas, or other materials to us or through the website, social media, email, SMS, or any other channel, you grant us a perpetual, worldwide, non-exclusive, royalty-free, transferable, sublicensable right to use, reproduce, modify, publish, distribute, display, translate, create derivative works from, and otherwise exploit those materials in any media for lawful business purposes, including marketing and advertising.

You represent and warrant that:

• you own or control the rights to the material you submit;
• your submission is accurate;
• your submission does not infringe any third-party rights; and
• your submission is not unlawful, deceptive, defamatory, obscene, or otherwise objectionable.

We reserve the right, but not the obligation, to remove or refuse any submission at our discretion.

15. Third-Party Services and Links

Our website may contain links to third-party websites, apps, services, or tools, including Shopify, payment providers, subscription platforms, shipping carriers, review platforms, analytics providers, and social media platforms.

We do not control and are not responsible for any third-party websites, products, services, policies, or practices. Your use of third-party services is at your own risk and subject to the terms and policies of those third parties.

16. Promotions, Discounts, and Offers

Any promotion, discount, free gift, bundle, subscription savings claim, or limited-time offer may be modified, suspended, or terminated at any time unless prohibited by law.

Promotions may be subject to separate terms, may not be combined unless expressly stated, may be limited to certain customers or regions, and may be void where prohibited.

If an order is canceled or returned, we reserve the right to adjust any discount, promotional value, gift eligibility, or refund amount accordingly to reflect the original promotion terms.

17. Account Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activity occurring under your account.

You agree to notify us immediately of any unauthorized use of your account or any other security breach. We are not liable for any loss arising from unauthorized use of your account.

18. Electronic Communications

By using our website or communicating with us electronically, you agree to receive communications from us electronically, including by email, SMS, website notice, or other electronic means, and you agree that such communications satisfy any legal requirement that communications be in writing, except where prohibited by law.

19. Governing Law

These Terms & Conditions and any dispute arising out of or relating to them, the website, or any purchase from us shall be governed by and construed in accordance with the laws of Montreal, Quebec, Canada, without regard to conflict of law principles, except to the extent otherwise required by applicable consumer protection laws.

If you sell into multiple jurisdictions, mandatory consumer rights under the laws of the customer's place of residence may still apply.

20. Dispute Resolution

Before filing any claim, you agree to contact us first at support@trysovae.com and attempt to resolve the dispute informally.

To the extent permitted by applicable law, any dispute, claim, or controversy arising out of or relating to these Terms & Conditions, the website, or any purchase from us shall be resolved exclusively in the state or provincial courts located in Montreal, Quebec, Canada, and you consent to the personal jurisdiction of those courts.

21. Severability

If any provision of these Terms & Conditions is found to be unlawful, void, or unenforceable, that provision shall be deemed severed from these Terms & Conditions and shall not affect the validity and enforceability of the remaining provisions.

22. No Waiver

Our failure to enforce any right or provision of these Terms & Conditions shall not constitute a waiver of that right or provision.

23. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies or terms posted on the website, constitute the entire agreement between you and Sovae regarding your use of the website and purchases made through the website, and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written.

24. Contact Information

Questions about these Terms & Conditions should be sent to: